Return and Refund Policy

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Thank you for shopping with our jadeite store. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience.

Returns: We accept returns within 30 days of the purchase date for items that are unworn, undamaged, and in their original packaging. To initiate a return, please contact our customer service team at fulfill@wsjoutlets.com or +1 (929)579-0592. We will guide you through the return process and provide you with a return merchandise authorization (RMA) number.

Please ensure that the returned item is securely packaged and includes the RMA number. We recommend using a tracked shipping method to send the item back to us. Upon receiving the returned item, our team will carefully inspect it to ensure it meets our return requirements.

Refunds: Once your returned item is received and inspected, our team will notify you of its status. If the item meets our return requirements, we will initiate a refund to your original method of payment. Please note that the original shipping charges are non-refundable.

Refunds will be processed within a reasonable timeframe, typically within 5-7 business days. However, the exact timing of the refund will depend on your payment provider. We will do our best to keep you informed throughout the process.

Exchanges: If you would like to exchange an item for a different size, style, or color, please contact our customer service team. We will guide you through the exchange process and assist you in finding the right item. Please note that exchanges are subject to availability.

Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. These items include earrings, due to health regulations. Additionally, custom-made or personalized items cannot be returned unless they arrived damaged or defective.

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue promptly and ensure your satisfaction.

Customer Satisfaction: Your satisfaction is our utmost priority. If you have any questions or concerns regarding our return and refund policy, please contact our customer service team. We are here to assist you and make your shopping experience as enjoyable as possible.

Please note that this return and refund policy applies to online purchases only. For in-store purchases, please refer to the return and refund policy displayed at our physical store.

We reserve the right to update or modify this return and refund policy at any time, so we encourage you to review it periodically. By making a purchase from our jadeite store, you acknowledge and agree to comply with this return and refund policy.

Thank you for shopping with us, and we appreciate your trust in our jadeite products.